• The Customer Success Manager (CSM) is focused on client relationships and managing client expectations. • CSMs proactively drive product adoption and continuous optimization to demonstrate high value to the customer, as well as monitor performance to exceed the customer’s initial business case expectations. • The CSM acts as the voice of the customer internally to Pindrop, and supports beta and design partner programs to develop strong customer advocacy and retention. • The CSM collaborates closely with the Account Executive on the strategic account plan, renewal execution and expansion opportunities. • Energetic, professional, organized and self-driven, CSMs become a trusted partner to our customers through their solution expertise, industry knowledge and executive presence. • CSMs manage numerous customers at different stages of the customer lifecycle. They understand Pindrop products in-depth and are constantly looking for new ways their customers can benefit from a new Pindrop technology. • Serve as the primary point of contact for your customers for the life of the relationship. • Conduct Annual Executive Business Reviews focused on demonstrating value and developing a strategic partnership.