Digital Automation for Government
Manager, Customer Success
Location
District of Columbia + 1 moreAll locations: District of Columbia, Washington
Posted
9 days ago
Salary
$130K / year
Job Description
Job Requirements
- 7+ years of client‑facing experience in Customer Success, account management, or consulting; 2+ years people leadership (required)
- Experience serving state and local government/public sector customers (required)
- Proven track record building teams, hiring talent, and elevating performance through coaching and clear expectations
- Expertise with SaaS/cloud solutions and driving digital transformation outcomes
- Strong program management skills; comfortable with executive engagement and complex, multi‑stakeholder environments
- Analytical and data‑driven with excellent communication and presentation skills
- Passionate about public service and improving citizen experiences through technology.
Benefits
- Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible time off
- 401k plan with 4% employer match
- Monthly home office stipend
- Monthly wellness stipend
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