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Senior Customer Success Manager – MM/Ent
Location
United States
Posted
7 days ago
Salary
$37.3K - $83.9K / year
Job Description
Job Requirements
- Proven track record as a Senior/Enterprise CSM.
- Experience managing complex large clients (50+ employees) autonomously.
- This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
- Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms.
- Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required.
- Identify new opportunities: up-sell, cross-sell, additional training.
- Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
- Experience mentoring new team members.
- Fluent written and spoken English, and well structured communication skills in speaking & writing.
- It's not required to have experience working remotely, but considered a plus.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
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