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Role Description

As an Onboarding Specialist III, you will lead high-impact, complex onboarding engagements that set the foundation for long-term customer success. Acting as a strategic partner and trusted advisor, you’ll design and execute tailored onboarding plans that align with each customer’s unique business goals, industry context, and technical requirements.

• Manage the end-to-end onboarding journey—from post-sale through activation.
• Ensure a seamless and value-driven experience that accelerates time to value and deepens product adoption.
• Collaborate cross-functionally with Sales, Product, Customer Relationship Managers, and Support to deliver aligned outcomes.
• Proactively identify and mitigate risks to customer satisfaction or engagement.
• Continuously improve onboarding processes, contributing to content, playbooks, and tooling.
• Share best practices and informally mentor peers to elevate the onboarding function across the organization.

This role is ideal for a strategic, solutions-oriented onboarding professional who thrives in complex customer environments and is passionate about driving scalable success and organizational impact.

Qualifications

• A minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience.
• Proven success leading onboarding engagements with multiple stakeholders.
• Excellent communication and project management skills, including the ability to navigate technical conversations and manage deadlines.
• Familiarity with onboarding and CS tools.
• Demonstrated ability to improve internal processes, contribute to onboarding frameworks, and scale customer onboarding delivery.

Requirements

• Basic telecommunications/mobile technology familiarity/technical knowledge.
• At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions.
• Must be self-motivated, possess high initiative level, and be decisive.
• Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized.
• Must have an excellent customer demeanor and the ability to communicate with all levels of management.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.