• Leading and mentoring a team of wealth management segment focused Advisors who serve Empower Premier & Brokerage clients, including conducting regular touch base meetings, call reviews, periodic bonus recommendations and performance reviews. • Directly coaching a team of Advisors to ensure firm-wide performance goals are met or exceeded in the areas of new relationship onboarding, client contact, share of wallet growth, referral generation and client retention. • Driving client service related projects and developments by identifying, prioritizing, and delegating areas where we can improve process, procedure, or technology. • Conceptualizing and enhancing reporting for Advisors and management. • Working with internal stakeholders to improve Advisor resource management to enhance client communication and education. • Managing the daily schedules and PTO of a team of Advisors including adequate daily and holiday coverage. • Enhancing and participating in initial training and ongoing education programs for Advisors. • Participating in the recruiting and hiring of new Advisors. • Comprehensive relationship management via phone conversations, email communication, and in-person meetings. • Client interaction is both proactive and reactive. • Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients. • Initial point of elevation and escalation for any Client Service matter. • Onboarding and servicing of mass affluent client relationships.