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Role Description

The Field Service Engineer – Technical Training & Support plays a dual role in both hands-on technical support and product training within the ZF Commercial Vehicle division. This position bridges the gap between field service, customer support, engineering, and training—ensuring high-quality service experiences and knowledge transfer to internal teams, dealers, and end-users.

The ideal candidate is a strong communicator with technical expertise, who thrives in both field diagnostics and customer education. This is a remote position requiring up to 50% travel. The ideal candidate will be located in the state of Texas (Houston, Dallas, or Austin is preferred).

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
• Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations.
• Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution.
• Maintain and leverage working relationships with OE field reps to collaboratively support shared customers.
• Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team.
• Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins.
• Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting.
• Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance.
• Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review.
• Participate in IAM policy development and process support for service-level claims.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Automotive Technology, or a related field or Associate’s Degree with equivalent years of experience
• 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems
• Experience delivering technical training and developing training materials
• Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems
• Comfortable communicating across departments and with customers at all levels
• Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred
• ASE Certification is a plus

Benefits

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Paid Holidays
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Contact

Bethany Vijayakumar

Diversity Commitment

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees.