• Provide executive leadership and accountability to all facets of Velera Delinquency Management and all delinquency management functions within Velera including operations, service, compliance, and financial performance. • Create, implement and execute the long-term strategic business plan for the first party collection area, which includes extended services for bankruptcy and repossession management and credit disputes processing. • Provide strategic leadership and guidance to assigned leaders and teams, ensuring compliance with company policies and procedures, while interfacing with credit unions, cardholders, personnel, and vendors/partners. • Provide communication and consulting to senior leadership, member-owner and non-member owner financial institutions and other stakeholders regarding issues, performance, financial impacts and overall delinquency management operations. • Create operational business plan, and manage budget preparation and adherence to final budget as it relates to assigned areas; Manage expense plans, with full accountability for operating expenses and business plan; oversee monthly billing to ensure timely completion, and validate accuracy. • Assess and analyze Key Performance Indicator (KPI) reports and delinquency trends to enhance department operations through analytics, process improvements, and automation, aiming for greater collection effectiveness and employee productivity. • Ensure appropriate technology supports these operations and strategies. • Influence company planning and policy through participation in strategic planning sessions and committee assignments. • Stay current with regulatory changes and economic trends in the industry, ensuring compliance with company policies, federal and state laws, and regulations such as FDCPA, FCRA, HIPAA, and TCPA. • Manage adherence to all department procedures, production and quality requirements, and the operations risk policy. • Attend regulatory and technical forums, stay abreast of all current and pending legislation, and network with processors, card associations, technology partners, and members of the banking, credit card, and broader lending industry. • Ensure comprehensive collection knowledge and compliance across all types of loans. • Perform other duties as assigned.