• Own operational oversight of IntusCare’s population health, utilization management, and compliance clinical service delivery workflows, ensuring consistent, high-quality execution across customers. • Develop and continuously improve scalable processes, playbooks and performance expectations for service delivery • Monitor team productivity, workload allocation and operational effectiveness, identifying bottlenecks and driving improvements • Partner closely with the CPHO to ensure day-to-day execution aligns with strategic priorities • Set clear goals and operational KPIs for individual and team performance • Create operating cadence (weekly/monthly) to keep execution on-track and visible • Act as a key liaison between Population Health / Clinical Operations and Product + Engineering • Translate operational utilization management, compliance and population health needs into clear requirements (workflows, user stories, specs, business rules) • Support requirements gathering, prioritization discussions, and functional review sessions • Ensure clinical workflows and operational needs are understood and reflected in product roadmap execution • Represent the CPHO and service functions in internal meetings and select external stakeholder conversations as needed • Communicate clearly and credibly with clinical and operational stakeholders at customer organizations (especially PACE leaders) • Support relationship-building and ongoing partnership across customers and industry stakeholders • Translate strategic initiatives into a practical transformation roadmap (people, process, and tools) • Drive operational change management: testing, implementation, adoption, and reinforcement • Bring a systems mindset to scaling: identifying what must be standardized vs. tailored by customer