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Role Description

The Full Desk Client Services Manager is responsible for driving both business development and recruitment execution within the healthcare staffing sector. This role will serve exclusively on Cynet Health’s SLED (State, Local & Educational Services) Government portfolio team. This role also serves as the primary liaison between clients and internal recruiting teams, ensuring timely delivery of qualified healthcare professionals while maintaining compliance with regulatory and credentialing standards. The position requires a balance of relationship management, operational leadership, and hands-on recruitment expertise in a fast-paced, metrics-driven environment.

• Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions.
• Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities.
• Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding.
• Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met.
• Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements.
• Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships.
• Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions.
• Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements.
• Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction.
• Provide operational performance reports and strategic insights to clients and leadership.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred.
• 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting.
• 3+ years of experience in a lead, senior recruiter, or account management role.
• Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties.
• Proven ability to develop new business while managing and growing existing client relationships.
• Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes.
• Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies.
• Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices.
• Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment.

Company Description

Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission-certified workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions.