Ooma, Inc.

Top rated business phone solution and personalized service to help your business thrive.

Site Reliability Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteTeam 201-500Since 2004H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

$118K - $158K / year

Bachelor Degree5 yrs expEnglishAnsibleFluxGrafanaKafkaKubernetesLinuxMicroservicesPrometheus

Job Description

• Monitor and troubleshoot system performance, reliability, and availability issues using modern observability tools and techniques, with a strong emphasis on diagnosing and resolving issues in operating systems and bare metal environments. • Design, implement, and maintain scalable and reliable infrastructure using containers, Kubernetes, and microservices architecture. • Manage CI/CD pipelines to facilitate efficient software development and deployment processes. • Implement GitOps workflows using ArgoCD or Flux, manage Helm charts and Kustomize configurations for declarative application deployment and version control. • Oversee configuration management to ensure consistent and reliable software releases across environments. Using Ansible for consistent system configuration, patch management, and provisioning across datacenter infrastructure. • Design and operate high-throughput Kafka clusters for event streaming, managing topics, partitions, replication, consumer lag monitoring, and disaster recovery strategies across datacenter infrastructure. • Collaborate with development teams to influence system design choices and operational policies. • Provide expert guidance on managing large data centers, including hundreds of bare metal servers and virtual machines (VMs), ensuring optimal configuration and performance. • Implement name services and server management practices to support our infrastructure needs. • Continuously evaluate and integrate new technologies to enhance operational efficiency and reliability. • Participate in on-call rotations to provide support for production systems as necessary, conduct blameless post-mortems with root cause analysis, and maintain incident response runbooks and procedures. • Create comprehensive technical documentation, runbooks, architectural diagrams, network topology maps, and maintain knowledge bases for operational procedures and best practices. • Continuously evaluate and integrate new technologies to enhance operational efficiency and reliability.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
  • 5+ years of experience as an SRE or a related field, with a strong focus on production systems, containers, microservices and service delivery.
  • Extensive experience with managing and maintaining CI/CD Pipelines and the essentials supporting it (GitOps workflows, ArgoCD, Helm charts)
  • Comprehensive knowledge of Observability Tools such as Prometheus, ELK Stack, log collectors, and Grafana for visuals
  • Extensive on-premises datacenter experience managing large data centers with hundreds of bare metal servers and VMs.
  • Deep knowledge of Linux operating systems, their configuration, performance tuning, and troubleshooting.
  • Experience with configuration management tools.
  • Familiarity with networking concepts and protocols in the scope of Linux Operating Systems.
  • Proven ability to analyze complex systems, identify bottlenecks, and implement solutions with strong troubleshooting skills.
  • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.
  • Experience with containers and orchestration technologies, particularly Kubernetes is a plus.

Benefits

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • FSA Healthcare & Dependent Care
  • Commuter Benefits
  • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
  • 401(k), including employer match, and Roth
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time off, Sick Time, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel Assistance Services and Identity Theft
  • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

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