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Role Description

The Foreclosure Specialist Team Lead will be responsible for providing support, workflow guidance, and training to staff within the foreclosure department to ensure all foreclosure loan activities are managed accurately and in a timely manner, in full compliance with applicable state foreclosure requirements.

• Review and process quality control reports, identify areas for continuous improvement.
• Monitor team performance, identify opportunities for improvement and revise processes or provide training as needed.
• Oversee assigned team’s daily full foreclosure workflow, including updating tracking steps, adjusting schedules, processing reinstatements/payoffs, and ensuring accurate, timely progression through all required actions.
• Provide workflow direction and assistance with escalated issues to staff as needed.
• Communicate with attorneys and trustees through LenStar, provide requested documentation, review and prepare foreclosure-related documents, and notarize items needed to advance files.
• Monitor foreclosure sales, third-party funds, deed issuance, and transitions to REO or claim filing; ensure investor notifications and reporting (PMI, VA, FHA, SFDMS) are completed on time.
• Review fees, approve invoices within required time limits, verify compliance with investor/insurer allowable cost schedules, and ensure accurate tax and insurance status.
• Identify, escalate, and coordinate resolution of exception cases (e.g., tax sales, contested actions), while documenting all activity and maintaining IRS 1099A/1099C reporting.
• Track pipeline performance using department reports, oversee vendor performance, ensure timely imaging of documents, and provide management with monthly KPI reporting.
• Function as backup to Supervisor when needed.
• Perform additional duties as assigned to support department operations.

Qualifications

• High School Diploma or equivalent work experience; some college preferred.
• Five (5) plus years banking/mortgage experience and/or five (5) plus years as a Foreclosure Specialist.
• Notary license preferred, or ability and desire to obtain for the position.
• Strong knowledge of the foreclosure process, including differences between judicial and non-judicial states; experienced with systems such as Loanserv, Tempo, OnBase.
• Proficient in Microsoft Office (especially Excel) with strong communication, organizational, analytical, and time-management skills.
• Able to work independently, manage multiple priorities under pressure, meet strict deadlines, and collaborate effectively with others.
• Able to obtain and maintain a notary license, make moderate-impact decisions, and organize short-term work schedules effectively.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Description

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.