• Act as the trusted advisor and primary contact for a portfolio of 30+ customers. • Build deep relationships with compliance, risk, security, and audit leaders. • Partner with the Onboarding team to ensure successful customer transition and long-term adoption. • Develop a strong understanding of each customer’s goals, workflows, and product setup to deliver measurable value. • Monitor customer health, usage, and sentiment to identify risks early and proactively improve satisfaction and retention. • Conduct executive business reviews (EBRs/QBRs) that highlight ROI, adoption trends, and future alignment. • Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs and resolve challenges quickly. • Drive renewals through trusted relationships, transparent communication, and demonstrated customer outcomes. • Maintain detailed documentation, account plans, and customer insights within internal systems (CRM + CS platform). • Contribute to evolving Customer Success playbooks, metrics, and retention strategies.