• Propel effective delivery of IT Infrastructure services like Microsoft Entra, Intune, M365/Teams, Azure, Smartsheet, Zoom, IAM, and disaster recovery, through both your own technical ability and through working with others. Foster a collaborative and customer-service-focused culture within the team and with our MSP-based Helpdesk and SOC teams. • Work closely with IT peers as well as business teams to understand their needs and develop solutions that support business goals. Facilitate communication and collaboration between IT and other teams. • Ensure exceptional customer service and user experience by implementing best practices and continuous improvement processes. Address and resolve Infrastructure issues promptly and effectively. • Design and implement solutions that enhance user experience and meet the evolving needs of the company. Continuously monitor and improve IT systems to ensure optimal performance. • Provide strong project management leadership, prioritizing tasks and managing resources effectively to meet deadlines and objectives. Steer IT infrastructure projects from inception to completion, ensuring they are delivered on time, within scope, and with high quality. Utilize project management methodologies to manage resources and timelines. • Build knowledge of how our business and industry operate, to build and deliver Infrastructure solutions that maximally boost company effectiveness. • Partner with IT team members to execute the organization’s technology strategy, aligned with company goals, the biotech industry's best practices, and regulatory requirements. Stay informed of industry trends and emerging technologies to ensure the company's IT infrastructure remains competitive and innovative. • Manage relationships with external vendors and service providers, ensuring they deliver high-quality services and support. Negotiate contracts and agreements to achieve the best value for the company. Ensure the delivery of superior results within the terms of various SOWs. Manage requirements and expectations within project constraints.