Velera
Formerly PSCU/Co-op Solutions
Client Delivery Analyst II – ACS Implementations
Location
United States
Posted
13 days ago
Salary
$67.7K - $86.3K / year
Associate Degree3 yrs expEnglish
Job Description
• Supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives
• Participate in client consultation on business and technical requirements
• Assume technical leadership role for assigned implementations
• Coordinate all phases of operational implementation of technical deliverables
• Meet with client to discuss specifications, work with client and vendors to determine project options
• Complete Gap Analysis, as needed, to define system set-up requirements
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution
• Ensure quality in implementation process
• Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team
• Validates system parameters and conducts testing
• Provide technical support to clients during the design, development, and implementation phases of the project
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed
• Follows change control and appropriate change management processes
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations
• Assist with identifying improvements to the defined processes within the department
• Understand and complete tasks associated with various types of department projects
Job Requirements
- Associates degree in related field and/or equivalent combination experience and education is required
- Bachelor’s degree preferred
- Three (3) years of related experience in the payment processing industry required
- Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera.
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
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