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Role Description

The Technical Writer will support the Physical Security Systems organization by developing, maintaining, and improving documentation, training, and knowledge management resources across a global security program.

• Identify, evaluate, and document critical information assets, including procedures, standard operating procedures (SOPs), process documentation, job-related training materials, and certification content.
• Create standardized, scalable documentation frameworks that improve efficiency, drive consistency, and support global team growth.
• Collaborate closely with subject matter experts (SMEs), engineering teams, consultants, and stakeholders across geographically distributed teams to ensure accurate, high-quality content is delivered across multiple formats.

Qualifications

• Bachelor’s degree in Technical Writing, Education, Communications, or related field — OR 5+ years of relevant experience
• 5+ years of experience in technical documentation, curriculum development, or training content creation
• Experience developing and maintaining documentation in Confluence or similar collaborative documentation platforms
• Experience writing SOPs and technical documentation for enterprise or OCI site environments
• Demonstrated experience applying structured style guides (Microsoft Style Guide or equivalent)
• Excellent written and verbal communication skills
• Strong presentation and facilitation skills
• Experience leading projects independently
• Ability to work effectively in fast-paced, evolving environments
• Experience working with geographically distributed teams
• Strong attention to detail
• Ability to simplify complex technical concepts for diverse user groups

Requirements

• Master’s degree in Education, Technical Writing, or related field (preferred)
• Familiarity with HTML, CSS, Articulate, Jira, or related tools (preferred)
• Experience developing certification exams and competency evaluations (preferred)
• Strong understanding of instructional design principles (preferred)
• Knowledge of psychometric principles in exam development (preferred)
• Exceptional editing and proofreading skills (preferred)
• Strong analytical skills and data-driven decision-making ability (preferred)
• Experience in physical security systems or enterprise technology environments (preferred)

Benefits

• Medical, Dental, Vision
• 401(k) with company match
• Paid Time Off
• Career Growth Opportunities
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work