Contract Administration Senior Representative (Administrative Assistant Senior Representative) – Accredo

Job Summary

As a Contract Administration Senior Representative, you will play a meaningful role in keeping our operations running smoothly by ensuring contracts, credentials, and documentation is accurate, compliant, and well-coordinated. This role is ideal for someone who thrives in a fast-paced environment, values precision, and enjoys being a trusted partner to leaders and stakeholders.

Responsibilities

• Own the end-to-end administration of home health agency contracts, including submission, tracking, execution, and issue resolution.

• Ensure contract and credentialing documentation is accurate, complete, and audit-ready, including URAC documentation and annual Federal Exclusion reviews.

• Maintain agency data, IDs, compliance requirements, and reporting to support business and regulatory needs.

• Strengthen onboarding and documentation workflows by coordinating communication, records, and required materials across teams.

• Serve as a professional and responsive point of contact for internal and external partners, building trust through timely and clear communication.

• Support leaders and cross-functional teams by managing information flow, escalating non-routine issues appropriately, and helping resolve barriers.

• Maintain SharePoint sites and archived records to ensure information is easy to access, well-organized, and compliant with standards.

• Handle confidential and sensitive information with care, integrity, and discretion.

Qualifications:

Required Qualifications

• High School Diploma or equivalent.

• Minimum of 3 years of administrative/clerical or operational support experience.

• Proficiency in Microsoft Excel and DocuSign.

• Strong organizational and time management skills with the ability to manage multiple priorities accurately.

• Demonstrated attention to detail and commitment to data and document accuracy.

• Clear written and verbal communication skills.

• Ability to follow established procedures while recognizing when escalation is needed.

• Professional presence with a customer-focused mindset.

Preferred Qualifications

• Associate’s or Bachelor’s degree.

• Experience supporting leaders or cross-functional teams.

• Experience using SharePoint for document management and collaboration.

• Familiarity with credentialing, contract, compliance documentation, or regulated environments.

• Experience managing records, reports, or audit-related documentation.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 26 - 39 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.