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Role Description

This position is a key element to a program to add peer viewpoints into the crisis continuum. In occupying this role, a Peer Support Specialist will be part of a team delivering peer services to contacts made through 988.

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Answer referred calls with mutuality and relationality applying the best practices of peer delivery models.
• Complete intakes into peer follow up program and manage caseload of callers in peer follow up program.
• Place outbound follow-up calls as assigned.
• Provide referrals for long-term community peer support and assist with resource verification.
• Complete call documentation in a timely manner with key information from the calls.
• Consult with the supervisor as needed about high acuity and complex calls.
• Perform other duties, such administrative and organizational tasks as needed.

Qualifications

• External candidates must be a Certified Peer Support Specialist in the State of Oregon.
• Internal candidates must be willing to get the Peer Support Specialist certification in the state of Oregon.
• External candidates must be located in the state of Oregon.
• Strong communication and interpersonal skills.
• Able to handle high levels of stress.
• Ability to develop meaningful connection and empathize.
• Team-oriented.
• Proficient in web-based computer environment and multi-line phone system.
• A HIPAA compliant workspace at home.
• Private high speed internet.
• Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency.

Requirements

• Certified Recovery Mentor (Certifications - MHACBO).
• Crisis intervention experience.
• Experience in a call center environment.

Benefits

• The starting pay for a Peer Support Specialist at Lines for Life is $23 per hour with a $2 differential for employees with a graduate degree in a related field ($25/hr.).
• This is a union position with a step progression based upon years of service at Lines for Life.
• Employees who live and work from the state of Oregon are eligible for a 2% differential over their base rate of pay for hours worked in Oregon.
• Lines for Life offers a great benefits package valued at over $14,750 per year, including:
• $11,400 in premium coverage for employee health, vision and dental coverage.
• Full coverage of short and long-term disability and life insurance premiums.
• A matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date.
• A flexible spending plan.
• An employee assistance program.
• A free Fitbit.

Company Description

Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance use, mental health challenges, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.