Secure everything you build and run in the cloud

Senior Customer Success Operations Analyst

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

United States

Posted

51 days ago

Salary

$120K - $165K / year

Bachelor Degree5 yrs expEnglishBig QueryCloudCyber Security

Job Description

• Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers • Work cross-functionally to support operational programs aligned to overall organizational strategy • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

Job Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale; a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
Deep understanding of global success models and workforce planning
Experience building and operationalizing premium or tiered support offerings
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision-making
Customer-first mindset with a passion for enhancing customer experiences through process and tooling
Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams
Strong leadership, communication, and mentoring abilities
Experience with cloud security or cybersecurity is a plus

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave