Civix is a leading provider of services & software for government, transportation, and grants.

Director of Customer Success – Elections

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

United States

Posted

52 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishGo

Job Description

• Lead the CS Team managing solutions for Go Elect customers • Directly manage a team of Project & Success Managers, Customer Support Representatives, Business Analysts, and Trainers • Set quarterly MBOs for team members • Monitor and evaluate each project phase for quality standards • Identify process gaps to enhance operational efficiency • Drive account expansion through cross-selling and up-selling • Collaborate with Sales to maximize customer value from solutions • Lead and manage customer support representatives • Track performance metrics for customer support • Conduct periodic Customer Business Reviews • Collaborate with the Executive Team for business reviews

Job Requirements

5+ years of experience in operations management
At least 3 years in a leadership role within the software or technology industry
Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred)
Strong working knowledge of Voter Registration
Strong understanding of implementation methodologies and project management processes
Proven experience in managing cross-functional teams
Exceptional communication, leadership, and interpersonal skills
Analytical mindset with the ability to translate data into actionable insights
Experience with CRM, support tools, and project management software (e.g., HubSpot, Monday.com, ServiceHub)