MagicSchool AI

Building the future of teaching and learning with AI. The fastest growing technology platform for schools ever.

Digital Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

52 days ago

Salary

$80K - $88K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Drive meaningful adoption: Lead onboarding experiences that drive weekly platform usage and integrate MagicSchool into instructional routines. • Achieve measurable outcomes: Hit key metrics like 90% weekly usage and 90% renewals. • Deepen strategic relationships: Build trusted relationships at all levels of a school system. • Create scalable impact: Build tutorials, guides, and resources that help customers succeed independently.

Job Requirements

  • Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company.
  • Proficiency with CRMs and customer success tools such as Gong and Salesforce.
  • A proven track record of meeting NRR and retention targets.
  • Prior experience in K–12 education, a plus.

Benefits

  • Unlimited time off to empower our employees to manage their work-life balance.
  • Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
  • Dental and vision are also offered at very low premiums.
  • Every employee is offered generous stock options, vested over 4 years.
  • 401k match & monthly wellness stipend.

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