This role involves working a customer-facing third-tier support queue, requiring deep diagnosis of complex issues, including lab reproduction and source-code analysis, while quantifying customer impact and prioritizing solutions. Responsibilities also include engaging with customers and Engineering teams, developing support processes and documentation, and providing limited on-call support.

This role supports hospital and lab clients using Company Hospital products, focusing on software and systems technical solution support, which may include hardware components. Responsibilities include investigating and resolving customer support problems reported via email, phone, and internal stakeholders, and documenting all support calls accurately.

This role supports hospital and lab clients using Company Hospital products, focusing on software and systems technical solution support, which may include hardware components. Responsibilities involve investigating and resolving customer support problems reported via email, phone, and internal stakeholders, while also documenting all calls accurately in the helpdesk system.

This role provides remote post-sales technology support and technical services to customers and internal personnel using remote diagnostic capabilities, focusing on timely and cost-effective problem resolution. The engineer will also leverage customer interactions to identify and qualify further revenue opportunities, potentially booking transactional sales or providing qualified leads to sales.