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Office Depot

For all the moments that matter, we’ll help you #ImagineSuccess

Customer Support Advisor

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

10 days ago

Salary

$18 - $28 / hour

High School3 yrs expEnglish

Job Description

• Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues. • Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. • Assist with any additional service area based on business needs or performs special projects as needed. • Answer inbound email contacts from customers. • Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. • Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. • Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. • Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. • Other duties and responsibilities as assigned.

Job Requirements

  • High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred.
  • Minimum 1-3 years of experience in Sales Support, Sales Operations or related field.
  • Basic computer skills and the ability to use computers and technology for information
  • Excellent verbal and written communication skills.
  • Ability to work as a team player
  • Time Management skills, ability to multi-task
  • Organizational skills
  • Good customer negotiation skills
  • Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
  • Excellent communication in English (written and verbal) and interpersonal skills
  • Strong customer service orientation
  • Self-Starter Analytical
  • Able to succeed in an ambiguous environment

Benefits

  • Competitive salaries
  • 401(k)
  • Plenty of opportunity to move and grow within the organization

Related Job Pages

Remote Customer Support Jobs in the USCustomer Support Jobs in FloridaRemote Full-time Jobs (US)More US Remote Jobs

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