Therapy Continuity Coordinator
Location
United States
Posted
18 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves keeping patients engaged in therapy long after treatment begins. It is not a passive follow-up role; you will actively support the continuity journey for patients enrolled in our internal PAP treatment program.
- Report directly to the Customer Success Manager
- Contribute to the stability and growth of our recurring revenue model
- Keep patients engaged in therapy through timely outreach and proactive retention efforts
- Support reduced churn and reliable reorder cadence
- Ensure a high-quality, seamless resupply experience
Qualifications
- 2+ years in healthcare coordination, DME, or care navigation
- Experience with PAP/CPAP resupply (strong plus)
- Strong patient communication skills with a high level of empathy and professionalism
- Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
- Confidence navigating digital tools and care platforms
- Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
- Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
- Genuine commitment to improving patient experience, therapy adherence, and continuity of care
- Operational and automation mindset
- Availability to work Central Time (CST) business hours (preferred)
Requirements
- Work within a tech-enabled, AI-supported care environment
- Collaborate with clinical, billing, and operations teams
- Help track engagement and reorder metrics
- Execute timely and proactive resupply outreach
- Follow structured retention workflows
- Maintain accurate reorder tracking
- Communicate clearly and compassionately with patients
- Escalate clinical or billing issues appropriately
- Support adherence monitoring efforts
Benefits
- Meaningful work that directly improves peoples’ lives
- Be part of an international team across the US, France, Belgium
- Annual team offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Internet stipend
Job Requirements
- 2+ years in healthcare coordination, DME, or care navigation
- Experience with PAP/CPAP resupply (strong plus)
- Strong patient communication skills with a high level of empathy and professionalism
- Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
- Confidence navigating digital tools and care platforms
- Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
- Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
- Genuine commitment to improving patient experience, therapy adherence, and continuity of care
- Operational and automation mindset
- Availability to work Central Time (CST) business hours (preferred)
- Work within a tech-enabled, AI-supported care environment
- Collaborate with clinical, billing, and operations teams
- Help track engagement and reorder metrics
- Execute timely and proactive resupply outreach
- Follow structured retention workflows
- Maintain accurate reorder tracking
- Communicate clearly and compassionately with patients
- Escalate clinical or billing issues appropriately
- Support adherence monitoring efforts
Benefits
- Meaningful work that directly improves peoples’ lives
- Be part of an international team across the US, France, Belgium
- Annual team offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Internet stipend
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