• Own the configuration and ongoing maintenance of AbriCare’s EMR platform. • Build and optimize clinical workflows • Implement updates required by new state launches, new service lines (e.g., APC, respite, homemaking), and changes in regulatory requirements. • Ensure the EMR is intuitive, standardized, and aligned with clinical best practices. • Ensure documentation templates meet regulatory standards across Medicaid, waiver programs, MCOs, VA, and AAAs. • Maintain version control and auditing of all clinical forms, assessments, and care plan templates. • Collaborate with the Clinical team to ensure documentation supports all compliance requirements. • Support audit and survey readiness by ensuring accurate and complete system documentation. • Serve as the primary owner of integrations between the EMR and other AbriCare systems, such as: • CRM (e.g., HubSpot or similar) • Scheduling systems • EVV modules • Billing/RCM systems • HRIS/LMS • Analytics dashboards • Partner with Technology and external vendors to implement and monitor integrations, including API configuration, data mapping, and error resolution. • Ensure accurate, timely transfer of client, caregiver, authorization, and visit data across systems. • Develop training materials and support guides for branch teams, caregivers, clinical staff, and central operations. • Lead onboarding for new branches and states, ensuring teams understand workflows and documentation expectations. • Provide tier-2 support for EMR issues escalated from branch teams or central operations. • Communicate system updates, changes, and enhancements in a clear and timely manner. • Work with the Clinical and Operations teams to build dashboards and reports tied to QAPI indicators, service initiation times, visit timeliness, and compliance trends. • Identify system-level issues (e.g., missing documentation, workflow bottlenecks, EVV mismatches) and develop solutions with leadership. • Proactively recommend enhancements to improve ease of use, clinical accuracy, and operational efficiency. • Serve as a liaison between clinical teams and the technology function, translating clinical needs into system requirements. • Support new state launches by configuring systems to meet state-specific HCBS requirements and payer rules.