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Role Description

We are seeking individuals with experience in retail, customer service, and/or data entry for the role of Remote Customer Service Representative.

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Qualifications

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services
• Advanced technical knowledge
• Troubleshooting skills
• Tech-savvy and comfortable learning new platforms
• Strong written communication skills across email and chat platforms
• Great at multitasking

Requirements

• Dedicated home office workspace, preferably a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (plug directly into your router)
• Three power connections - either three outlets or a power strip (one for each monitor and one for the PC tower)
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise
• You are scheduled on the phone throughout the entirety of your shift

Benefits

• Equipment Provided
• Paid Training

Company Description

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment.