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Role Description

The Strategic Relationship Manager will report directly to the Head of Innovation & Growth and will be responsible for driving new business growth, expanding MSI’s presence in the multifamily market, and managing partner relationships. This role will focus on developing new distribution partnerships, deepening new and existing relationships and delivering a premium advisory experience.

• Identify and prospect new distribution partners in the multifamily ecosystem
• Build executive-level relationships within PMS platforms, property management companies, agencies, and captives
• Lead end-to-end sales cycles from outreach through contracting and launch
• Develop tailored value propositions aligned to partner business models
• Coordinate with product, underwriting, and operations to structure scalable programs
• Manage and grow existing strategic partnerships
• Identify opportunities for cross-selling additional MSI products
• Expand into new states
• Increase adoption rates within contracted portfolios
• Migrate legacy programs to MSI solutions
• Drive revenue expansion through land-and-expand strategies
• Monitor performance metrics and proactively address adoption gaps
• Partner with Program Management, Client Success, Product, Compliance, and Operations to ensure smooth onboarding and state enablement
• Support marketing efforts including go-to-market launches and co-branded initiatives
• Provide feedback loops to program management, client success, and product based on field insights
• Maintain accurate pipeline reporting and forecasting

Qualifications

• 5+ years of experience in insurance, insurtech, multifamily, or strategic B2B sales
• Demonstrated success prospecting and closing complex distribution partnerships
• Experience selling into property management companies, PMS platforms, or agencies preferred
• Strong understanding of multifamily insurance products such as HO4, Master Policy, TLL, or Deposit Alternative preferred
• Ability to navigate carrier structures, commission models, and underwriting considerations
• Executive presence with strong negotiation skills

Requirements

• Strategic thinker with strong commercial acumen
• Comfortable building from zero and scaling programs
• Data-driven approach to pipeline and forecasting
• Ability to influence cross-functional stakeholders
• High ownership mentality

Special Working Conditions

• Ability to travel and work in a fast-paced environment and collaborate effectively with colleagues.

Important Notice

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.