• Handle inbound sales calls to establish new services and upgrade existing accounts. • Conduct outbound campaigns to collect overdue payments, retain customers, and reactivate services. • Handle inbound retention calls from existing customers to address concerns, resolve issues, and retain services. • Present and promote company products/services in a compelling and customer-focused manner. • Accurately and efficiently capture customer interactions, account updates, and sales results in the system to support follow-up opportunities, revenue growth, and an excellent customer experience. • Meet or exceed daily, weekly, and monthly sales, and service performance metrics. • Apply strong problem-solving skills to overcome objections and deliver win-win solutions. • Follow call flows and sales strategies while adapting communication style based on customer needs. • Collaborate with peers, supervisors, and cross-functional teams to enhance customer experience. • Stay up to date on product knowledge, service features, promotions, and industry trends.