• Lead digital technology initiatives supporting Sales, Distribution, Customer Service, and Global Trade functions. • Partner with business stakeholders to understand commercial and compliance challenges and translate them into system-enabled solutions. • Support execution of ERP roadmap initiatives aligned with enterprise digital strategy. • Lead and support full lifecycle SAP implementations including requirements gathering, design, configuration, testing, deployment, and hypercare. • Contribute to SAP ECC to S/4HANA migration efforts, ensuring continuity of order processing, billing, and trade compliance operations. • Coordinate cross-functional design workshops and ensure alignment between business and technical teams. • Own day-to-day application support for Sales & Distribution and Global Trade systems. • Manage incident resolution, root cause analysis, and issue prioritization to meet service level agreements. • Lead enhancement intake, impact assessment, and release management processes. • Drive improvements across the end-to-end O2C process, including order entry, pricing, ATP, delivery, shipment, billing, credit management, and returns. • Ensure export control, sanctions screening, customs documentation, and trade compliance processes are properly integrated and maintained. • Support pricing governance, rebate management, and contract execution processes. • Identify and address process or system gaps impacting revenue recognition, billing accuracy, or on-time delivery performance. • Act as the primary point of contact for Sales, Customer Service, Logistics, and Trade Compliance leaders for system-related initiatives. • Facilitate solution design sessions and requirements workshops. • Communicate system changes, impacts, and timelines clearly to stakeholders.