• Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health. • Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance. • Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives. • Partner with Customer Engagement and Systems teams to analyze and document workflows, identify process bottlenecks using data insights, and define metrics to measure adoption and impact. • Define and document data requirements, ensuring system design and reports accurately reflect business processes and metrics. • Develop scalable reporting solutions that integrate data from Salesforce, BI platforms, and other systems to measure performance and compliance. • Collaborate cross-functionally with Customer Success, Business Systems, and Data Engineering teams to ensure data accuracy, process alignment, and reporting consistency. • Manage or support special projects and ad hoc analyses as assigned by leadership.