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Role Description

Join Lehigh University's Development and Alumni Relations team as our Report Developer & CRM Administrator, where your expertise will directly support philanthropic initiatives that shape the future of education. This strategic role empowers you to be the bridge between complex data systems and meaningful institutional advancement. Success in this position will require collaboration with University constituents and third parties to identify, develop, enhance, and implement short and long-term information access solutions.

• Execute governance and administration of the information access solutions utilized by DAR and the University for DAR-related purposes.
• Collect and interpret information access solution requests and requirements from non-technical users.
• Investigate and resolve issues with information access solutions as identified by non-technical users.
• Modify information access solutions in response to changes in industry, University, and team processes, standards, and objectives.
• Assist and advise DAR and other University constituents on the best practices for utilizing DAR information access solutions to achieve their goals.
• Develop and perform testing of all information access solutions before providing access to end-users.
• Ensure information access solutions comply with University governance documents, policies, and procedures; applicable laws and regulations governing fundraising and higher education; and accepted standards of higher education professional organizations such as those suggested by the Council for the Advancement and Support of Education (CASE).
• Promote positive collaborative relationships with DAR colleagues, University constituents, and third parties to identify, develop, enhance, and implement short and long-term reporting and information access solutions.
• Consult with stakeholders to determine requirements and translate requirements into functional solutions.
• Collaborate with other DAR Information Services team members to problem solve, identify opportunities for improvement, and share knowledge and information.
• Serve as a liaison for DAR to, and collaborate with, Library and Technology Services to problem solve, identify opportunities for improvement, and share knowledge and information.
• Occasionally volunteer to support other teams in DAR, and support University events.
• Utilize, at an intermediate to advanced level, Salesforce configuration options, including, but not limited to: fields, page layouts, record types, dynamic layouts, apps, actions, and custom settings.
• Utilize, at an intermediate to advanced level, Salesforce-related query technologies, common technologies for querying non-Salesforce systems, all technologies related Salesforce Reports and Dashboards, Salesforce-related development technologies, and Tableau.
• Monitor new and emerging technologies and upgrades to existing technologies that impact information access solutions.
• Identify and attend conferences relevant to DAR's technology portfolio and the development and alumni relations industry.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or a related field
• Three to five years of related work experience
• Exceptional skills in providing useful, accurate, and timely information to end-users
• Adept at critical thinking and problem solving
• Ability to work in an environment that mixes project and operational work, prioritizing and escalating as appropriate
• Effective at communicating project/task status and issues to management
• Knowledge of SQL and relational databases, such as Oracle
• Previous development and alumni relations, fundraising, higher education, and/or non-profit industry experience preferred
• One or more Salesforce certifications (e.g., Administrator, Architect, Developer, or Consultant tracks)
• One or more Tableau certifications (e.g., Desktop Specialist, Data Analyst, Consultant, or Architect)

Requirements

• This position may be eligible for a fully remote work arrangement pending University approval; remote work opportunities for non-contract positions are only offered within the United States.
• Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance, and credit history based upon the requirements of the position.
• Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Benefits

• Lehigh University offers a comprehensive and family-friendly benefits package which includes but is not limited to Health Care, Retirement, and Educational benefits.