At Essen Health Care, we care for that! 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

• Monitor and triage patient feedback, grievances, and experience-related concerns, ensuring appropriate escalation to clinical or operational leadership when needed
• Design internal banners and informational materials that support patient education and staff engagement initiatives
• Help maintain and monitor patient and employer online review platforms (e.g., Glassdoor, Google reviews, Yelp) and assist with appropriate responses when needed
• Support management of digital platforms and internal communication channels to ensure consistent messaging
• Collaborate with Operations, Clinical teams, Human Resources, and Leadership to align messaging around patient experience priorities
• Assist with internal engagement campaigns that reinforce service excellence and a patient-centered culture
• Track patient experience engagement metrics such as NPS scores and online star ratings and assist in preparing reports that summarize insights and opportunities for improvement
• Address and respond to patient concerns reported across organizational platforms including online reviews, submissions through the “Contact Us” webpage, and patient experience feedback channels—ensuring each concern is reviewed and followed up on with direct patient engagement when appropriate.
• Support preparation of presentations, reports, and materials related to patient experience initiatives

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.