• Provide day-to-day technical support for employees across hardware, software, and SaaS platforms • Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity • Manage device provisioning, onboarding, and offboarding processes • Maintain asset inventory and lifecycle tracking • Administer and optimize Google Workspace (user management, permissions, security policies, automation) • Improve file structures, permissions governance, and operational efficiency • Evaluate and recommend workflow improvements across internal tools • Serve as primary point of contact for IT vendors and managed service providers • Help evaluate outsourced IT support options and recommend scalable solutions • Coordinate hardware purchasing, warranty claims, and service contracts • Strengthen backup systems and reduce single points of failure within IT operations • Document SOPs for onboarding, offboarding, device management, and security protocols • Identify inefficiencies in current processes and implement improvements • Support light security best practices (2FA enforcement, access controls, device policies)