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Role Description

Join Us as a Benefits Advocate. At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger.

As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve.

What You’ll Do: Your Roadmap to Impact

• Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
• Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
• Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
• Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
• Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.

Qualifications

• At least one year of customer service or benefits experience.
• Excellent listening, empathizing, and explaining complex topics clearly.
• Organized & Detail-Oriented: Ability to multi-task and manage inquiries efficiently.
• Tech-Savvy & Quick to Adapt: Comfortable using MS Word, Excel, and internal systems.
• Eager to Learn: Excited about gaining expertise in benefits administration and healthcare plans.

Requirements

• Strong concentration and attention to detail.
• Critical thinking and problem-solving skills.
• Effective verbal and written communication skills.

Benefits

• Work from home opportunity.
• Comprehensive Training & Equipment: Thorough onboarding, ongoing development, and all necessary work equipment.
• Career Growth & Development: Mentorship, training, and growth opportunities.
• Competitive Pay & Benefits: Starting hourly rate of $17.00, robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
• A Culture of Purpose & Impact: Values empathy, innovation, and a shared mission to simplify healthcare for all.

Physical Requirements

• This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks.
• Extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods.
• Frequent phone use for communication with team members, clients, or external parties.
• Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements

• Strong concentration and attention to detail.
• Ability to complete tasks accurately.
• Effective verbal and written communication skills for responding to inquiries and collaborating with others.

Work Environment

• This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access.
• The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.