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Role Description

As a Implementation Consultant you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll be an integral part of our expanding team and will regularly consult with local engineers and architects to align on project delivery. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. The right candidate should have good overall technical acumen, confidence in managing large datasets and be an excellent communicator that relishes delivering results and hitting timelines. Customer focus is a must, you’ll need to be organised and driven by solving problems.

• Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers
• Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
• Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
• Define and communicate project plans with clearly defined timelines and deliverables
• Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
• Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
• Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
• Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
• Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success
• Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support

Qualifications

• 3+ Years of professional experience in delivery, implementation, or project management
• Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
• Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
• History of establishing and meeting work schedules with limited time frames and under tight deadlines
• Ability to understand and relate to both technical and non-technical project team members
• Experience with enterprise SaaS applications
• Strong independent judgement and customer service abilities
• Excellent organisational, documentation, and prioritisation capabilities
• Proven skills in decision-making, analytical and problem-solving

Benefits

• Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!)
• Own a piece of Deputy via our Employee Share Ownership Plan (ESOP)
• Take paid parental leave to support you and your family
• Stay protected with Group Salary Continuance Insurance
• Access support through our Employee Assistance Program
• Enjoy additional leave days — including study assistance, celebration days and volunteering
• Join our global working groups focused on collaboration, belonging and connection
• Get creative at our annual Hackathons
• Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!