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Role Description

This role involves providing support to clients of the 988 Lifeline Services through various communication channels.

• Receives telephone, chat, and/or text requests for service
• Undertakes assessment of the service need of the client
• Offers support and appropriate referrals or disposition
• Interacts with clients in a therapeutic manner
• Participates in ensuring that all service requests are handled effectively and in a client-friendly manner
• Assesses service requests/referrals and responds according to prescribed procedures
• Assesses client’s condition to make/authorize appropriate dispositions
• Assumes overall responsibilities for completion of all requests and documentation for disposition
• Documents assessments, interventions, and interactions with clients in a timely manner and in accordance with established policies

Company Description

Rutgers University Behavioral Health Care (UBHC) offers a full continuum of evidence-based behavioral health and addiction services throughout New Jersey.

• Established in 1971
• One of the largest providers of behavioral health care in the country
• Budget of $260 million
• 15 sites throughout New Jersey
• Services include inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach, and case management
• Specialty services include the New Jersey suicide prevention helpline and peer help lines for various groups
• In FY2016, treated 16,199 consumers and had 24,502 admissions
• Primary mental health training resource for New Jersey departments, delivering 16,000 trainings each year