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Role Description

This position is responsible for supervising a unit of Child Support Specialists responsible for responding to a high volume of incoming calls and email messages from custodial and non-custodial parents, caretakers, employers and other jurisdictions within required regional time frames.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

• Schedule and set workload priorities.
• Coach and mentor staff.
• Conduct timely performance evaluations and discipline of personnel within the assigned unit.
• Evaluate quality and timeliness of work product.
• Implement procedural changes and monitor efficiency.
• Ensure accuracy and timeliness of responses to customer inquiries.

Qualifications

• One (1) year supervisory experience; or two (2) years work experience equivalent to a Child Support Specialist in Arizona State Service.
• Experience in leadership, organizing/processing workflow.
• One (1) to two (2) years of call center experience within the last five (5) years.

Requirements

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• Arizona Level One Fingerprint Clearance Card.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities