• Collaborate with Project Management and customers to understand business needs, user roles, and workflows. • Propose, tailor, and secure customer buy-in for customized training plans that support deployment and adoption. • Deliver dynamic and engaging virtual training sessions using a variety of instructional methods, including demonstrations, hands-on practice, and scenario-based learning. • Adapt training content to different skill levels, use cases, and audiences to ensure effective learning outcomes. • Stay up to date on product changes and enhancements to ensure training materials remain accurate and relevant. • Create and maintain supplementary training resources such as checklists, guides, and bite-sized videos to support ongoing learning. • Provide post-training support and follow-up guidance to help end users fully utilize 1Password. • Collect and analyze customer and end-user feedback to continuously improve training content and delivery. • Track customer progress against training plans and measure success using defined key performance indicators (KPIs).