This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves helping software clients understand and solve technical issues related to Quest Analytics software.

• Work with clients to understand their goals and needs with the Quest Analytics software
• Identify solutions and provide clear and concise resolutions
• Proactively contact current clients regarding updates and various other events and initiatives
• Document software issues and communicate with appropriate stakeholders on how to replicate the findings
• Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team
• Work with teammates in a collaborative manner to understand current and historical support cases
• Maintain a superior level of client service that EXCEEDS client expectations
• Represent Quest Analytics in a friendly and professional manner while interacting with clients
• Participate in the training and/or mentoring programs as assigned or required
• Adhere to the Quest Analytics Values and support a positive company culture

Qualifications

• Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred.
• Experience with Microsoft Access or Excel. SQL experience a plus.
• 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company
• Excellent analytical and demonstrated problem-solving skills both technically and functionally.
• Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions
• Communicate effectively, both verbally and written, with management, team members, and other departments
• Self-motivated and innovative and can think outside the box
• A passion for delivering great customer service to our clients
• Able to work early or late schedule to meet client needs.

Benefits

• Workplace flexibility – you choose between remote, hybrid or in-office
• Company paid employee medical, dental and vision
• Competitive salary and success sharing bonus
• Flexible vacation with no cap, plus sick time and holidays
• An entrepreneurial culture that won’t limit you to a job description
• Being listened to, valued, appreciated -- and having your contributions rewarded
• Enjoying your work each day with a great group of people

Company Description

For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.