• Manage and direct activities for the delivery of workplace services, operations and asset planning, maintenance and repair for an expanded portfolio • Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs • Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts • Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded • Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting • Ensure optimum staffing structures operate across the portfolio