• Own the full renewal lifecycle for assigned accounts. • Design renewal and retention processes and strategy. • Develop proactive retention strategies. • Lead renewal negotiations and secure multi-year agreements where appropriate. • Maintain accurate renewal forecasting and pipeline visibility. • Serve as primary strategic partner for renewal-stage clients. • Conduct business reviews and value discussions with senior healthcare leaders. • Align Union’s offerings with evolving client priorities. • Clearly articulate and quantify membership impact and ROI. • Prepare executive-ready renewal materials and engagement summaries. • Identify and pursue upsell, cross-sell, and expansion opportunities. • Partner with research and leadership to reflect client needs in content and product evolution. • Contribute to retention strategy, pricing discussions, and growth planning. • Track and report on retention metrics and revenue performance.