Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art disaster recovery solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our robust app.
Tech-savvy Paralegal
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
16 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As a Tech-savvy Paralegal within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
- Legal Drafting/Review: Manage the process of drafting legal language to fit customer requirements and prepare documents for manager review before sharing with clients.
- Customer Service: Handle requests from users and leads regarding services and Codekeeper account management, ensuring quick and correct responses.
- Tech Setup Support: Assist customers in setting up connections between their source code management platform and ensure proper administration on our side.
- Sales Support: Work with leads who have questions about our service, guiding them via email and website chat.
- Report Drafting: Draft reports based on customer information and send them back to the customers.
Qualifications
- Prior experience in customer success or a similar role is preferred.
- Proficiency in drafting legal documents.
- Exposure to working with diverse companies of varying sizes and industries.
Requirements
- Analytical thinking and a proactive attitude.
- Excellent written English communication skills.
- Proficiency in modern web tools like Google Docs and similar platforms.
- Highly organized with a strong attention to detail.
- Comfortable adapting and multitasking in a fast-paced environment.
Benefits
- Passionate and fun-loving colleagues.
- Startup mindset with ample opportunities for growth.
- Regular team activities and gatherings.
- Comprehensive onboarding process with a dedicated ramp-up period.
- A supportive team that values open communication and direct feedback.
- A chance to excel in your career and make a difference.
Company Description
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
How to Apply
Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
Job Requirements
- Prior experience in customer success or a similar role is preferred.
- Proficiency in drafting legal documents.
- Exposure to working with diverse companies of varying sizes and industries.
- Analytical thinking and a proactive attitude.
- Excellent written English communication skills.
- Proficiency in modern web tools like Google Docs and similar platforms.
- Highly organized with a strong attention to detail.
- Comfortable adapting and multitasking in a fast-paced environment.
Benefits
- Passionate and fun-loving colleagues.
- Startup mindset with ample opportunities for growth.
- Regular team activities and gatherings.
- Comprehensive onboarding process with a dedicated ramp-up period.
- A supportive team that values open communication and direct feedback.
- A chance to excel in your career and make a difference.
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