AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.
EAP Care Advocate
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Care Advocate plays a pivotal role in protecting and elevating the member and client experience. This position serves as a trusted resolution leader for complex service situations, ensuring that every member interaction reflects our commitment to care, responsiveness, and excellence.
- Take ownership of complex member and client concerns from intake through resolution.
- Ensure members feel heard, supported, and valued throughout the process.
- Partner across departments to drive timely, thoughtful solutions.
- Maintain proactive communication with stakeholders at all levels.
- Serve as a central connector between Member Services and Operations (Account Management).
- Navigate organizational pathways to coordinate resources and accelerate solutions.
- Build strong working relationships across teams to improve service outcomes.
- Support alignment when service expectations and operational realities intersect.
- Maintain a structured complaint and resolution tracking database.
- Document actions, outcomes, and lessons learned.
- Identify trends and recommend improvements that strengthen systems and prevent recurrence.
- Share insights with leadership to support strategic decisions.
- Draft polished, professional communications on sensitive matters.
- Support high-visibility situations with discretion and composure.
- Provide leadership with clear summaries and resolution status updates.
Qualifications
- 5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
- Experience managing complex service situations requiring cross-functional coordination.
- Exceptional written and verbal communication skills.
- Strong organizational and documentation capabilities.
- Ability to work independently while collaborating effectively across teams.
- High emotional intelligence and professional maturity.
Benefits
- Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available.
- Desirable work schedules and a generous amount of Paid Time Off.
- 401(k) retirement program with a company match.
- Employee Assistance Program (EAP) benefits are available to you and your family.
- …and many more!
Job Requirements
- 5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
- Experience managing complex service situations requiring cross-functional coordination.
- Exceptional written and verbal communication skills.
- Strong organizational and documentation capabilities.
- Ability to work independently while collaborating effectively across teams.
- High emotional intelligence and professional maturity.
Benefits
- Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available.
- Desirable work schedules and a generous amount of Paid Time Off.
- 401(k) retirement program with a company match.
- Employee Assistance Program (EAP) benefits are available to you and your family.
- …and many more!
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