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Role Description

Applies specialized expertise to provide senior consultative support to lead and/or conduct business operations analysis and reporting and analysis that is typically function-specific.

• Performs research, analyzes information, presents findings, and recommends changes based on various factors to solve problems and improve business outcomes.
• Partners with business, technology, and operations stakeholders to evaluate, design, and implement improvements within supporting business systems and work systems.
• Supports or leads project/workstream execution across the project life cycle to deliver measurable operational outcomes.

Job Responsibilities

• Brings in-depth and/or breadth of expertise to business process changes.
• Conducts analyses based on operational, economic and/or financial data to quantify competitive performance of business segments.
• Analyzes information to identify trends, patterns, gaps, and insights using descriptive analytics.
• Builds the business case for making a change to current practices, programs, or procedures.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes.
• Develops, updates, and analyzes more complex metrics used to determine operational performance.
• Owns report development for reports/dashboards of high complexity.
• Receives, evaluates, and responds to complex data-related inquiries by applying knowledge of data and business operations.

Qualifications

• Displays strong research, problem solving, analytical, and critical thinking skills.
• Advanced business operations knowledge including understanding the function's value chain and market conditions.
• Advanced influencing, relationship management & presentation skills.
• Highly skilled at supporting change and imparting value within an organization.
• Strong project management skills as part of implementing business process changes.
• Advanced knowledge of available data sources, strengths, and shortcomings.
• Experience leading multiple workstreams and applying project management disciplines.
• Ability to partner with cross-functional teams to evaluate and improve supporting business systems/work systems.
• Ensures data integrity and quality throughout analysis and reporting.
• May also be relevant: Advanced knowledge of Excel and strong knowledge of database software.
• Strong knowledge of data visualization techniques.
• Solid knowledge of business intelligence tools.
• Competencies typically acquired through a Bachelor's degree or equivalent experience in addition to 8+ years of relevant experience.
• Relevant experience may also include project management and systems/process implementation.
• Advanced degree preferred.

Benefits

• Comprehensive benefits that support your life and well-being.
• Workplace flexibility and professional development opportunities.
• Opportunities provided through Employee Resource Groups.

Company Description

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture.