• Provide technical support of YORK product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site. • Support branch personnel in application and technical information of previous, current, and new products. • Comfortable facilitating training for HVAC contractors • Supervise, monitor, and fulfill warranty obligations on the UPG product line. • Develops, assembles and/or facilitates technical, service and/or products training for Contractors. • Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters. • Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties. • Advise and distribute as necessary Service and Service-Tips letters.