• Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software. • Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none. • Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues. • Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company. • Enable customers to understand their invoices and contracts. • Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software. • Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices. • Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business. • Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement. • Be an escalation point for the collections team when there is ambiguity in a contract discussion.