• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems • Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Check out and approve operational quality of system equipment • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Interpret customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under • This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades • Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP) • Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines • Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions. • Perform parts inventory and ordering for assigned installation • Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.