SUMMARY

Our GTM team owns a constantly evolving technology stack that we leverage to maximize team productivity. As a Senior GTM Systems Analyst supporting our Post-Sales organization, you will play a key role in shaping the Systems strategy and roadmap as a business partner for our teams supporting retention and expansion efforts. You’ll be responsible for maintaining and enhancing a scalable, high-impact, technology stack that supports efficient, customer-focused processes and aligns seamlessly with other company systems. In this role, you’ll foster strong cross-functional relationships to ensure alignment, prioritize innovation, and drive continuous improvement toward world-class GTM solutions.

WHAT YOU’LL DO

• Own GTM tooling strategy for the Post-Sales organization support: Design, manage and execute on a roadmap, ensuring tools are optimized for usability, scale, and effectiveness across our CSP, ADS, and CRM tools
• Oversee systems project lifecycles from intake through to completion, partnering cross-functionally with GTM, IT, Procurement and BI teams as appropriate
• Work closely with internal stakeholders to understand needs, address pain points, and prioritize requests.
• Maintain documentation, training materials, and best practices guides to minimize institutional knowledge and maximize consistency.
• Establish yourself as a key resource within the GTM team for best practices and industry standards around scaling through tools

WHAT YOU’LL BRING

• At least 4 years’ experience of success in Program Management or Business Systems roles
• A strong personal passion for technology and leveraging it to maximize productivity in a business setting.
• Proven experience managing GTM tools with a focus on Customer Success (e.g. Planhat, Gainsight), Professional Services (e.g. Kantata, Productive), along with deep familiarity with Salesforce and BI tools.
• Comfortable balancing immediate needs with a future vision, managing around ambiguity, and resourceful to create processes to support complex systems, prioritizing solutions that make the most impact.
• Excellent communication and interpersonal skills, with the ability to create polished, simplified summaries where appropriate for senior stakeholders.
• A detail-oriented and process-driven mindset, that excels at documenting processes, designing workflows, and managing projects with a structured, detail-focused approach