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Role Description

The Install Operations Coordinator is the operational heartbeat of our HVAC installation process. This role requires exceptional organizational skills, a high level of attention to detail, and the ability to balance multiple moving parts daily to ensure seamless operations and world-class customer satisfaction.

• Work Location: Fully Remote.
• Hours: 2:00pm - 10:00pm CST (Candidates in PST or MST time zones are strongly encouraged to apply, as this schedule aligns perfectly with traditional afternoon/evening shifts in those regions).
• Weekend Rotation: One (1) weekend shift per month is required to support seasonal demand and continuity of service.
• Travel Requirements: Requires up to 2 weeks of in-person training at our Topeka, KS location (travel/lodging provided). Occasional travel for team meetings, site visits, or additional training may be required up to four times (4x) per year.
• Compensation: $26.00 - $28.00 per hour.

Qualifications

• Previous experience in scheduling, project coordination, or high-volume administrative roles.
• Familiarity with HVAC systems and installation processes is strongly preferred.

Requirements

• Proficiency in scheduling software and standard office tools.
• Ability to catch the "small things" that others miss in high-volume environments.
• Ability to bridge the gap between sales, technicians, and customers across multiple time zones.

Benefits

• Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too!
• Employee benefits start on the 1st of the month following hire date.
• Medical (3 affordable medical plans to choose from), Dental and Vision Insurance.
• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance.
• Employee Assistance Program (EAP).
• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield.
• 401k with Company Match!
• Generous Paid Time Off and 9 Paid Holidays.

What You’ll Do

• Lead & Sales Management: Assign Comfort Advisors to incoming sales leads and review completed sales calls to ensure accurate notes and follow-up actions are documented.
• Job Readiness & Booking: Audit jobs for absolute readiness (permits, equipment specs, and financing). Once sold, you will officially book the install and add it to the strategic installation calendar.
• Technical Liaison: Facilitate the support chat between field technicians and Virtual Comfort Advisors to resolve real-time hurdles.
• Financial & Admin Support: Assist customers with financing applications and provide general administrative support to the leadership team.
• Quality Control: Review install checklists to ensure 100% of data is entered and accurate before a job hits the field.
• Install Concierge: Act as the primary point of contact for install concierge calls, confirming installation dates with customers and communicating sold job details to the respective branches.