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Role Description

In this role, you will assist individuals who have requested information about available benefits. The position focuses on providing clear guidance, answering questions, and helping people understand the options available to them through virtual communication.

• Assist individuals with enrollment materials and confirm eligibility for available programs
• Manage incoming phone calls and respond to customer inquiries
• Follow up with individuals requesting additional information about coverage options
• Provide clear explanations of available plans using digital presentation tools
• Document interactions and maintain accurate records of client information
• Continue developing knowledge of program updates, services, and procedures through ongoing training

Benefits

• Comprehensive training and onboarding
• Fully remote work environment
• Competitive compensation with weekly pay
• Performance-based bonuses
• Opportunities for career growth and advancement
• Health benefits available after the probationary period
• A supportive environment that encourages work-life balance

Company Description

Our organization is part of a long-established company that has focused on helping working families access financial protection programs for decades. With operations across North America and internationally, the company continues to grow and is currently expanding its remote team.