This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Community & Discord Manager owns the internal creator community experience for TikTok Shop. You will be responsible for building a vibrant, high-performing creator ecosystem that drives weekly GMV through engagement, coaching, education, events, and direct communication.

• Own and manage the internal creator Discord community, ensuring it is active, organized, and performance-driven.
• Build and execute the creator engagement strategy, including events, announcements, incentives, and challenges.
• Coach creators directly on content quality, best practices, TikTok Shop features, and performance optimization.
• Run daily community operations — answering questions, moderating discussions, sharing updates, and directing creators to resources.
• Host bi-weekly coaching sessions or AMAs, supporting creators on trends, hooks, and performance tactics.
• Develop channel structures that support education, communication, and collaboration (announcements, wins, inspiration, peer chat).
• Surface top performers and inactive creators to the Creator Partnerships Manager for incentive or re-engagement strategies.
• Create digestible TikTok updates and distribute them to keep creators informed about platform changes.
• Maintain the resource library — best-performing hooks, starter kits, FAQs, selling guides, and trend recaps.
• Collect creator feedback via polls, surveys, and community discussions to improve the program.
• Drive creator retention through recognition programs, incentives, and ongoing support.

Qualifications

• 2–4+ years of experience in community management, creator relations, influencer marketing, or social media
• Deep understanding of TikTok culture, creator behavior, and social-first content
• Excellent communication and relationship-building skills
• Experience hosting events, workshops, or live coaching sessions
• Highly organized and able to manage high-volume community engagement
• Fast execution and a proactive mindset
• Experience using Discord communities at scale

Requirements

• Familiarity with TikTok Shop, GMV Max, or social commerce ecosystems
• Background in content creation, trend analysis, or creative strategy
• Experience building creator programs or educational resources

Benefits

• $50,000–$70,000 CAD annual salary
• Performance-based bonuses
• Equity opportunity
• Flexible hybrid/remote structure
• Access to creator resources, training, and events

Application Process

• Resume submission
• Community strategy assessment
• Interview with HR
• Final interview + offer